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When you attempt to sign into your Adobe ID from an Adobe application, often you are unable to sign in because the log in screen keeps popping up. Note: For and earlier versions of Creative Cloud apps, see Creative Cloud signs you out or asks you to sign in repeatedly. For Acrobat, see Acrobat prompts you to sign in repeatedly. This issue is most often caused by restricted permissions on your computer for the following folders:.

To resolve this issue, follow the instructions for your operating system to set the appropriate permissions for the above folders:. Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK. Click the Security tab, and then click Edit to set permissions:. Select Replace all child object permission entries with inheritable permission entries from this object. Click OK , and then click Yes.

Click the Owner tab, select Administrators , and click Edit. Select Replace Owner on subcontainers and objects. Click Apply , and then click OK. Select Replace all child object permissions with inheritable permissions from this object. Select Replace Owner on Subcontainers and Objects. Deselect Use simple file sharing Recommended at the bottom of the Advanced settings section.

Select Replace owner on subcontainers and objects. Click Apply. Select Replace permission entries on all child objects with entries shown here that apply to child objects. If it doesn’t, then repeat steps 1—3.

Select Replace owner on subcontainers and objects and click Apply. Click OK , and then click Yes in the Security dialog box. Click OK again to close the Properties dialog box. Legal Notices Online Privacy Policy. Creative Cloud app prompts you to sign in repeatedly and earlier versions Search. Adobe Creative Cloud User Guide. Select an article: Select an article:. On this page Issue Resolution.

Applies to: Adobe Creative Cloud. This issue is most often caused by restricted permissions on your computer for the following folders: Adobe PCD SLStore To resolve this issue, follow the instructions for your operating system to set the appropriate permissions for the above folders:.

Set permissions for the SLStore folder. Control-click the folder and choose Get Info. Click the gear icon, and select Apply to enclosed items. Close the Get Info dialog box. Set permissions for the Adobe PCD folder. Click the Gear icon, and select Apply to enclosed items. Windows To resolve the error in Windows 10, perform all steps below.

Set folder and search options. Open a File Explorer window. Click the View tab, and then select Hidden items. Set permissions. Click OK to close the Permissions dialog box. Click Advanced in the Properties dialog box. Windows 8. To resolve the error in Windows 8, perform all three steps below. Click the View tab, and then click Options. Select Show hidden files, folders, and drives. Click OK. Modify the SLStore folder. Right-click the SLStore folder and choose Properties.

In the Attributes section, deselect the Read-only option. Select the Permissions tab and click Change Permissions. Right-click the SLStore folder, and choose Properties. Windows XP Professional. To resolve the error in Windows XP Pro, perform all three steps below. Double-click Folder Options , and click the View tab. Click Advanced. Click the Owner tab and select Administrators.

Click the Permissions tab. Click OK to close the Properties dialog box. Windows XP Home. To resolve the error in Windows XP Home, perform all four steps below. Start Windows in Safe Mode. Restart your computer. As your computer restarts, but before Windows starts, press and hold F8. Select Safe Mode from the list of startup options. Log in to Windows as a user with administrative privileges. Double-click Folder Options and select the View tab.

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Occasionally, a user account becomes corrupted and prevents the installer from accessing or creating the necessary files and folders. Create an account with administrative permissions, log in to it, and then rerun the installer. Set the permissions for Adobe folder correctly. Verify that the following users and groups have these permissions:. For information on verifying permissions, select your operating system below.

You need the folder permission and location information below to complete the steps. To complete the steps below, you need the folder location and permissions from the solutions above.

Use the links to obtain the information where necessary. In the example below, Adobe PCD is the folder name used. Replace the folder with Solutions folder name. Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and click OK. Legal Notices Online Privacy Policy. Software License Agreement reappears after you click Accept Search.

Select an article: Select an article:. On this page Issue Solutions. Solution 1. Install the Adobe Creative Suite 5 product from a new user account.

If you need additional assistance, contact your system administrator. Solution 2. Verify permissions to the Adobe database files. Adobe folder permissions. Adobe folder locations. Mac OS Mac OS X Using Finder, navigate to the folder to modify. Click Details to show the various owner and group options. Set the permissions according to the Folder Permissions section in your solution. Close the Get Info dialog box. Launch the Creative Suite 5 application.

Windows Vista and Windows 7. Click OK. Using Windows Explorer, navigate to the folder to modify. Right-click the Adobe folder, and choose Properties. In the Attributes section, deselect the Read-Only option.

Click the Security tab. To change the settings, follow these steps:. Click edit. Make the necessary changes. Click Edit. Step text. Click Advanced. Click Edit, and accept the UAC elevation prompt if it appears. Click the Owner tab. Select Administrators. Click the Permissions tab.

Click OK, and then click Yes. Click OK to close the Adobe Properties dialog box. Windows XP Home. Restart Windows in safe mode:. Select Safe Mode from the list of startup options. Safe Mode appears in each corner of the desktop. If Safe Mode doesn’t appear in each corner of the desktop, then repeat steps a-c. If Safe Mode does appear in each corner of the desktop, then log in as administrator of the local machine. Proceed to the Windows XP Professional step 5. Windows XP Professional.

Double-click Folder Options, and then click the View tab. Right click the Adobe folder, and choose Properties. Click the Owner tab and select Administrators. Click OK, and then click Yes in the Security dialog box.